Streamline your data management process with the LiveAgent + CDK Global Autoline integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

CDK Global is the leading provider of technology and business solutions for the automotive retail industry. Autoline DMS (Dealer Management System) is the market leader and has more production interfaces than any other DMS.

Reaching your business goals is easier with CDK Global as Autoline's DMS provides the tools you need to increase your profits, increase revenue, increase productivity, reduce expenses and increase customer satisfaction in every area of your business. All from a single system.

Autoline is a flexible and scalable solution that can support the day-to-day management of an entire dealership, from small single site operations to multi-site, multi-franchise organizations and everything in between. CDK Global has extensive experience in the automotive industry, which is essential to support your business.