Streamline your data management process with the LiveAgent + CDK ONE-EIGHTY integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Built with simplicity and speed, ONE-EIGHTY offers CRM, desk and F & I solutions that support your sales team and improve the customer experience, integrating perfectly with your DMS.

Your dealership works best when everyone is working with the same information. ONE-EIGHTY has built a multifunctional solution for dealers that not only improves the sales process but also creates a more intuitive and transparent experience for each customer.

With ONE-EIGHTY, the entire team has a single platform to extract sales data and generate quotes, ensuring the safety of employees and customers. Give your team a system that facilitates the initiation of valuable conversations with potentially lucrative leads. With powerful email tools and personalization, you can build relationships quickly and easily.