Streamline your data management process with the LiveAgent + Dominion Dealer Solutions integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Dominion Dealer Solutions is an end-to-end technology specifically designed for dealers which lets you control and manage your business effortlessly, in order to achieve more results in terms of efficiency, productivity and sales.

Dominion Dealer Solutions, in fact, provide a wide range of products and services that allow you to stay connected to your team and employees, define your sales processes and take care of your customers. Dominion Autobase CRM and Dominion Web Control (™) The Dominion Autobase CRM is the tool that helps auto dealers generate profitable customer relationships. Dominion Web Control (™) is the tool designed to manage your internet leads, certified by every car manufacturer, which “brings your customers from internet to your showroom”.

Through these tools,you can track and manage your sales process and take the right decisions day-by-day, increasing your closing rates. By planning the marketing activity and sharing the processes with your team, in every moment you can identify the next step that brings each customer closer to the sale. A built-in reporting tool let you track the results and evaluate your lead and sales team performance. By having a detailed overview of such activities, the process of optimizing your employees’ work becomes much easier.