Streamline your data management process with the LiveAgent + Easy Webinar integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Easy Webinar is an all in one, cloud-based webinar platform that allows you to host high performing webinars without effort. Traditional webinar platforms require you to use many tools to run a successful webinar. Instead, with EasyWebinar you can create an entire “Webinar Funnel”.

Easy Webinar, in fact, hosts literally everything you need to create an event and engage with your audience, from the webinar page to the email follow up. Moreover, with EasyWebinar you can easily promote your events through paid advertising with the aim to increase conversion rates and grow your sales. Just use the event page builder-template and create highly persuasive landing and sales pages within minutes. If you are a marketer or a business owner who loves speed, Easy Webinar is the perfect tool to increase your sales with webinars.

EasyWebinar enables you to host live events and evergreen webinars, that you can use in order to scale up your business and get more free time. Moreover, EasyWebinar allows you to use its self-hosted analytics system. Simply track what happens during your events, from registering, to attending. You can even track the actions of your registrants during the event.