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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Email Grabber
Email grabber is a powerful email extractor that you can use to extract email addresses from websites. Available for Windows and Mac OSX, without any manual work, this tool scans websites in order to find the email address you are looking for.
Benefits of using Email Grabber
How does it work? You can extract email addresses with Email Grabber 2 ways. First of all, you can provide a starting website. Email grabber scans it and collects every email address connected to it. Moreover, you can perform a keyword search, which will be used by Email Grabber to scan the search engine’s results.
Why should I use Email Grabber
With Email grabber you can even guide your search: using level and URL filter, you can keep the search focused on your goal.
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