Streamline your data management process with the LiveAgent + Less Annoying CRM integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Less Annoying CRM is a Customer Relationship Management software specifically designed around small businesses’ needs. Entrepreneurs know how important is - in terms of growth - to have a tool to manage your leads and clients. The problem is that business owners often don’t have time and resources to use a professional CRM.

What makes Less Annoying CRM different than others? First of all, Less Annoying CRM is simple. It requires only a few minutes to understand how it works and start using it. However, Less Annoying CRM is a highly professional software that enables you to manage your contacts effortlessly.

Less Annoying CRM enables you to create email marketing campaigns to follow up your leads and customers, with the goal of increasing conversions and sales. Less Annoying CRM allows you to track your leads’ activity (email opens, clicks, purchases, etc.). This is important, in order to understand your contact’s preferences and behaviors and address them with the most relevant marketing message. With Less Annoying CRM you can empower your entire team by managing tasks and calendar, by doing so, you and your employees are always up-to-date and never miss an opportunity.