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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is ProMax
ProMax is a stream-lined, fully integrated web-based program that can manage every aspect of your operation, from desk to CRM, inventory management, and much more. ProMax software is designed to give your dealership a competitive edge in a demanding market place.
Benefits of using ProMax
This tool provides dealers groundbreaking and innovative features and tools in Desking, F&I, CRM and cost-effective lead generation designed to increase your sales and grosses while at the same time reducing your expenses. If you want to sell more cars and improve your business, ProMax is what you want. The comprehensive collection of web-based CRM & ILM tools ensure you make the most of all your advertising, leads, prospect and customer databases for maximum ROI and Showroom traffic.
Why should I use ProMax
ProMax offers a live call tracking system that will allow you to track with precision the effectiveness of each advertising source your dealership uses. Moreover, ProMax offers a variety of useful standard reports, as well as the ability to easily create custom reports. These reports allow you to inspect what you expect efficiently and effectively.
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