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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Velocify
Velocify is a sales software that allows you to improve your sales team productivity and achieve your business goals faster. With Velocify, you can easily manage your leads and clients to close more deals and sales by optimizing your entire sales process. Velocify offers a wide range of tools and services designed to satisfy all your business’ needs.
Benefits of using Velocify
Velocify pulse helps your sales teams respond quickly and adequately when needed, connecting everyone who works within your business environment to the right team member and distributing the leads. With Velocity Pulse, it’s easier to follow up with your new prospects and connect with them at the right timing, which is necessary to improve your sales team performances.
Why should I use Velocify
Velocify Lead Managemen allows you to increase your lead conversion rates by managing incoming leads and optimizing the sales team’s workflow. Velocity engages for those who run retail or purchase mortgage businesses to help you managing referral partnerships. Velocify Dial-IQ is a sales dialer that helps sales reps be more productive, drive more conversions, and close more deals.
Create new Velocify
leads with LiveAgent
leads with LiveAgent
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