Streamline your data management process with the LiveAgent + VinSolutions integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

VinSolutions is a customer relationship management platform specifically designed for automotive businesses. Thanks to this software, you can connect with your audience, engage your leads and increase your sales volume. With VinSolutions, the car-buying process is made simple. The CRM, in fact, allows you to get the data you need to address the potential clients in perfect timing, with the right follow up.

Moreover, you can bring your customers back to your dealership, by setting up one or more follow up campaigns that nurture them and increase your customers lifetime value. By doing so, you’ll be able to make more sales and offer your services, while maintaining a great relationship with your clients.

VinSolutions Connect CRM boosts the productivity of your entire team, by monitoring your sales staff activity and assigning them the right tasks. Moreover, the CRM allows you to segmentate your customers’ database and personalize their experience, focusing on their specific needs and desires.