Streamline your data management process with the LiveAgent + Webinar Jam integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

WebinarJam is a leading webinar hosting platform that helps marketers and business owners create live, recorded and recurring webinars. Thanks its intuitive, easy-to-use webinar page builder, it is possible to create an entire “webinar funnel” and easily build opt-in pages, replay pages and thank you pages. Moreover, with WebinarJam you can fully customize your webinar pages with your logo and brand’s colors.

WebinarJam also allows you to lock your webinars with a different password for each attendee. You can uploads reserved docs for your audience that can be shared through cloud. With WebinarJam, you can share many different types of files like Keynote slides, PPT slides, PDFs, Word documents, Excel, CSV files and much more. WebinarJam is a time-saving tool. For example, by creating Hybrid Webinars you can re-use your past webinars and switch between live and pre-recorded mode.

Nowadays, Webinars are probably the most efficient way to engage your audience and sell your products and services. WebinarJam enables you to display amazing offers to your audience right on the webinar page. This feature can be used to make a time-sensitive discount offer, and people can catch your deals by simply clicking a button and purchase.