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Generate more leads with the LiveAgent + Zendesk integration
LiveAgent / Zendesk
Integrations

Streamline your data management process with the LiveAgent + Zendesk integration

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Does LiveAgent integrate with Zendesk? Yes, thanks to our tool! LeadsBridge is a reliable integrations platform that supports you with 370 integrations. Start now connecting LiveAgent and Zendesk

Quick summary of LiveAgent

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Quick summary of Zendesk

Zendesk is a customer support service for businesses and companies that allows you to offer a first-class customer support to your clients and prospect. Zendesk’s software is designed to optimize your customer relationship by empowering the collaboration within team members. Zendesk helps your company be more flexible and increases the trust of your customers.

Thanks to Zendesk, you can also collect a huge quantity of data that allows you to turn a short chat with a prospective client into a long-lasting relationship. Zendesk allows you to offer a customer service that stands out of the crowd, because its software is designed to help your team members be more efficient and fast.

Moreover, ZenDesk provides you insights and data about the most relevant metrics of your business, like the level of engagement with your customers and much more. ZenDesk is a helpful software for growing your business at scale. In fact, you can connect the platform with your favorite business tools and partners and take the most of of your customers support efforts.


What you can do with LiveAgent and Zendesk

Create new ZenDesk users in tags with LiveAgent

Create new ZenDesk users in views with LiveAgent

Create new ZenDesk users in organizations with LiveAgent

Create new ZenDesk tickets in tags with LiveAgent

Create new ZenDesk tickets in views with LiveAgent

Create new ZenDesk tickets in organizations with LiveAgent

Update ZenDesk users in tags with LiveAgent

Update ZenDesk users in views with LiveAgent

Update ZenDesk users in organizations with LiveAgent

Update ZenDesk tickets in tags with LiveAgent

Update ZenDesk tickets in views with LiveAgent

Update ZenDesk tickets in organizations with LiveAgent


Other popular Zendesk integrations offered by LeadsBridge

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