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What is LiveChat Inc
LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.
Benefits of using LiveChat Inc
Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.
Why should I use LiveChat Inc
The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.
What is CapsuleCRM
Capsule is an online CRM that allows you to store and manage all your business contacts leads, customers, vendors and more, in just one place.
Benefits of using CapsuleCRM
Thanks to this tool, businesses can have a complete overview of their business to take the right decisions in terms of marketing and growth. Easy interface Capsule CRM allows you to create and manage lists of contacts very easily. Its user-friendly interface is simple and intuitive. Manage contacts Through Capsule you can add, share and categorize your new business contacts using tags.
Why should I use CapsuleCRM
Team’s management Capsule CRM allows business owners and managers to create new tasks and share with co-workers. Thanks to this feature, your team’s member will be more productive and focused on their job. Track your sales pipeline One of the most important characteristics of Capsule is the ability to track where each opportunity is at. You can do this by using a segmentation method based on milestones, such as prospect > meeting > proposal > won etc.
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