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What is LiveChat Inc
LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.
Benefits of using LiveChat Inc
Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.
Why should I use LiveChat Inc
The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.
What is ConvergeHub
ConvergeHub is a cloud-based CRM designed to provide users with a complete customer management solution. With ConvergeHub, small and midsize businesses will be able to increase sales, improve ROI, strengthen customer relationships, achieve customer satisfaction and strengthen team productivity. Finally, ConvergeHub allows companies to take control of their sales, marketing, customer service, and collaboration activities from a single point of origin.
Benefits of using ConvergeHub
ConvergeHub is similar to a global software platform that can be used by companies at every stage of customer engagement. Having a platform to manage all business functions for customers allows small businesses to save resources, control costs and even have the same tools at their disposal to function as a business. ConvergeHub also offers multi-channel marketing capabilities in its fully functional and web-based customer management application. Helping companies to capitalize on various means of transmission and build closer connections across different touchpoints.
Why should I use ConvergeHub
Small and medium businesses that often fail to run large marketing campaigns due to limited financial capacity use ConvergeHub to solve this problem. ConvergeHub allows them to implement a customer-oriented marketing strategy across multiple channels by tracking the data of all customers to review the analysis and build a better marketing plan.
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