Streamline your data management process with the LiveChat Inc + Dominion Dealer Solutions integration

LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.

Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.

The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.

Dominion Dealer Solutions is an end-to-end technology specifically designed for dealers which lets you control and manage your business effortlessly, in order to achieve more results in terms of efficiency, productivity and sales.

Dominion Dealer Solutions, in fact, provide a wide range of products and services that allow you to stay connected to your team and employees, define your sales processes and take care of your customers. Dominion Autobase CRM and Dominion Web Control (™) The Dominion Autobase CRM is the tool that helps auto dealers generate profitable customer relationships. Dominion Web Control (™) is the tool designed to manage your internet leads, certified by every car manufacturer, which “brings your customers from internet to your showroom”.

Through these tools,you can track and manage your sales process and take the right decisions day-by-day, increasing your closing rates. By planning the marketing activity and sharing the processes with your team, in every moment you can identify the next step that brings each customer closer to the sale. A built-in reporting tool let you track the results and evaluate your lead and sales team performance. By having a detailed overview of such activities, the process of optimizing your employees’ work becomes much easier.