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What is LiveChat Inc
LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.
Benefits of using LiveChat Inc
Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.
Why should I use LiveChat Inc
The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.
What is EZ Texting
EZ Texting is a text message marketing service that offers basic text messaging and reporting features. EZ Texting offers a basic package that is geared toward small and medium businesses that are beginning an online texting campaign. EZ Texting is an easy-to-use product that puts all of the necessary tools in your hands to help you take control of your mobile marketing campaign. This SMS service provider offers most of the reporting tools, in addition, EZ Texting does offer a keyword reporting and a report few other services on the lineup offer. Keyword reports help you find the most popular keywords to draw customers in.
Benefits of using EZ Texting
Despite the implication that advanced text messaging services require a high level of skill, EZ Texting´s advanced messaging features are simple to master. This text messaging platform has been developed to make every operation as simple as possible, and their industry-leading team of Client Success Managers is always on hand to help you if ever you encounter something you don't understand. “Click-to-Join” web widgets and “keyword-to-short-code” services are available from a bulk texting service provider. The bulk texting service provider also provides access to the browser-based platform through which MMS business marketing messages are sent. Once you have developed a database of contacts, you simply log into the platform, compose your plain text message, attach your multimedia file, and click send.
Why should I use EZ Texting
Within minutes your database of customers will be receiving your MMS marketing message wherever they are, whatever they are doing. You can monitor delivery rates, open rates, and spikes in engagement through the platform; and, because MMS marketing works through a browser-based platform, you can receive replies to your messages via any Internet-connected device. You do not have to sit by your PC to monitor the success of your campaign. The possible uses for shared short code keywords are practically limitless. Although most frequently used to attract new contacts to your text messaging database or to conduct surveys among your existing contacts, shared shortcode keywords can also be used to sort your contacts into groups according to their specific interests or geographical locations.
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