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What is LiveChat Inc
LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.
Benefits of using LiveChat Inc
Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.
Why should I use LiveChat Inc
The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.
What is Ford Direct
Ford Direct CRM is an intelligent and intuitive CRM for dealerships, that enables you to easily manage back end and front-end activities of your business. Connect with your audience Ford Direct CRM helps you connect with your customers and prospects, by creating email marketing campaigns or sending them text messages to encourage their response and increase conversions.
Benefits of using Ford Direct
anage your sales process Ford Direct CRM allows you to manage your entire sales process, defining tasks, pipelines and activities that better fit your clients’ needs. Manage your leads from multiple sources Ford Direct allows you to manage leads from different sources by using a single platform, helping you clarify all your marketing activities. By handling your sales process, you’ll be finally able to focus on what really matters for your business: sell cars.
Why should I use Ford Direct
Ford Motor Company integration Ford Direct is directly integrated with Ford Motor Company and other FordDirect marketing services.
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