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What is LiveChat Inc
LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.
Benefits of using LiveChat Inc
Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.
Why should I use LiveChat Inc
The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.
What is LeadMailBox
Lead MailBox is a marketing solution that provides many tools to help you grow your business through different channels. Nowadays, businesses of any size need to manage their leads in the best way possible. Thanks to its online, cloud-based lead management feature, you can reach your leads and access to your business' most relevan data wherever you are.
Benefits of using LeadMailBox
Lead MailBox allows you to create email marketing campaigns to follow up your leads and gain trust. Thanks to Lead MailBox’ sms and telephony solutions, you’ll be able to connect with your audience using the most suitable channel. Lead MailBox gives you the possibility to effectively organize your Leads, by storing their contact on the online database to quickly filter, search and prioritize data.
Why should I use LeadMailBox
With Lead MailBox, you can analyze your business and discover weaknesses and strengths. Thanks to a data-driven approach, reporting tools give you the data you need to grow your sales volume and optimize your processes. Moreover, by organizing your team members’ tasks and job, you’ll be able to boost their productivity without effort.
Thanks to LeadsBridge, Sense Buzz reduced the gap between the lead creation time and the first contact time. Results: CPA: -30%. Conversion Rate: 7X. Response Rate: +50%