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What is LiveChat Inc
LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.
Benefits of using LiveChat Inc
Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.
Why should I use LiveChat Inc
The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.
What is MailJet
MailJet is a powerful email marketing solution perfect for businesses of any size. MailJet enables you to take full control of your email strategy, managing your contacts list with the aim of improving engagement with your leads and increasing conversions.
Benefits of using MailJet
If you are just starting up, you can use MailJet for managing your contacts list and pay as you grow. The most of email marketing solutions out there let you pay for your contacts. MailJet is different. With a volume-based pricing, it adapts to many business’ sizes. Drag and drop email builder You don’t need to hire a dev or be a “tech guru” to send beautifully designed email to your list. With the drag and drop email builder, you can create engaging newsletters in just a few minutes, effortlessly. Real-Time Monitoring Mailjet Real-Time Monitoring is an exclusive feature that alerts you with delivery issues.
Why should I use MailJet
Thanks to such innovative tool, you can easily investigate the possible root-cause of your delivery issue and find out a solution. Moreover, you can choose your preferred notification channel, the one that will get the most attention (email, slack, and much more).