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What is LiveChat Inc
LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.
Benefits of using LiveChat Inc
Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.
Why should I use LiveChat Inc
The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.
What is MailUp
MailUp is a contact’s management platforms that allows you to create and send newsletter, email e SMS to your leads and clients. Expand your reach. MailUp it’s not just an email marketing solution, yet it really helps you take the most out of your marketing campaigns. In fact, MailUp is a multichannel marketing platform, which enables you to follow up your contacts using Email, SMS and social media.
Benefits of using MailUp
MailUp boosts the engagement with your leads,: thanks to the BEE editor, your campaigns are fully responsive and adapt to every device. Marketing automation Marketing automation is one of the most important tools that you can use, in order to address your audience with the most relevant content and increase conversions.
Why should I use MailUp
MailUp enables you to build automated workflows. Based on how they behave, Mailup creates segments of your list and customizes the journey for each client. Advanced stats MailUp allows you to track your results and increase your performances. Discover the most engaging campaigns and analyze clicks and opens. Run A/B tests in order to find out what works for your business, and what doesn’t - without guessing.
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