Streamline your data management process with the LiveChat Inc + Salesboom integration

LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.

Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.

The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.

Salesboom CRM is a customer relationship management platform based in the cloud that gives businesses tools and capabilities to enhance their customer relationships and drive sales upwards. While designed primarily to cater to the CRM needs of small and medium sized companies, Salesboom CRM has also proven to be a perfect fit for large corporations.

With a very low total cost and minimal risk with no large upfront expenses, Salesboom CRM has become a popular name in the CRM industry with its powerful business collaboration tools and advanced customer service functionality.

With a user-friendly interface, users don’t have to worry about a steep learning curve to get acquainted with the software. It is packed with many features, including sales force automation, business intelligence and analytics, CRM workflow automation, marketing automation, Google Apps integration and more. Since Salesboom CRM is cloud-based, there is no need to download software or purchase extra hardware.