Streamline your data management process with the LiveChat Inc + Salesmanago integration

LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.

Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.

The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.

Salesmanago is a marketing automation platform and email marketing software designed for ecomerce, B2B and B2C businesses. Salesmanago’s all in one platform is based on marketing automation, which allow you to maximize your marketing efforts, by addressing your contacts’ base with the right message.

Salesmanago, you helps you connect with your adinece and increase your revenue, by delivering highly profiled campaigns to your prospective clients and customers. Infact, with marketing automation you can create segments of your audience, based on how they behave when they visit your website or receive your emails. Salesmanago uses triggers to identify your contact’s preferences and needs. You just need to set up your automation rules, and run your campaigns run on autopilot.

The CRM and Customer Management tools, allow you to get a highly detailed customer’s view of your leads and clients. By accessing to useful data, such as Recency, Monetary Value, you’ll be able to improve a 1-1 communication with your customers in order to improve your conversion rates. Salesmanago’s analytics and tracking tools enable you to get the data you need to improve your campaigns and take the most out of them.