Streamline your data management process with the LiveChat Inc + Slack integration

LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.

Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.

The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.

Slack is a real-time messaging platform for modern business teams who work remotely.

On Slack, people can send direct messages to other team members or share ideas, tasks, documents and much more through public channels. Sharing documents is easier than ever, thanks to a simple drag and drop system that allows you to send images, PDF documents, Google Docs and many other types of files.

Slack enables team members to send and receive face-to-face calls, using camera and sharing their screens. In every moment, you can retrieve a message, a notification or a file shared with Slack, by using the integrated search box. By installing slack’s app into your mobile device or PC, you can stay connected to your team, wherever you go.