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What is LiveChat Inc
LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.
Benefits of using LiveChat Inc
Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.
Why should I use LiveChat Inc
The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.
What is Streak CRM
Streak is a third-party extension of Google's email service with over fifty million users that allows you to improve the CRM’s features of your Gmail account. Streak is developed for personal users looking for a simple CRM solution, for any sized business looking for a fully-featured CRM solution and for any sized business looking for custom roles and premium support.
Benefits of using Streak CRM
Streak can help professionals and managers improve their careers. Small businesses can create email campaigns with the ability to constantly monitor your work progress. Streak also allows you to know when and where the recipients of your emails see your emails or even what type of device they use. With Streak, people can collaborate with a single click in order to share contacts, email, files, and anything else needed to get the job done. Moreover, you can manage your deals, support queue and more inside Gmail, replace multiple external systems with one single and easy tool.
Why should I use Streak CRM
Streak connects securely to Google Apps, so you have the flexibility to use work, personal, and school Gmail accounts. With Streak, everything you need is in your own hands, wherever you are. You can access your information in Streak from any computer and keep working while on the go using Streak’s mobile App through your smartphone!
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