Streamline your data management process with the LiveChat Inc + StreamSend integration

LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.

Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.

The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.

StreamSend is an Email Marketing Automation solution, suitable for businesses from all scales and industries, including Agencies and Ecommerce.

The main goal of StreamSend solution is automating the marketing activities and processes through a workflow builder tool based on customers’ behaviors and interests. It allows you to automate your email marketing campaigns, in order to send the right message to the right person at the right moment. The behavioral targeting features is helpful to improve the campaigns’ performance and their effective, because you can deliver messages that matters to your customers, improving click-through rate and reducing not opened messages and bounce rate.

With StreamSend you can manage your newsletter campaigns, e-commerce campaigns (including shopping cart abandonments) and lead nurturing programs. The reporting system tracks email campaigns, social media engagement and video views, providing detailed insights and information. Thanks to dozens of stunning email templates available, you can easily design and customize beautiful and professional email messages.