Streamline your data management process with the LiveChat Inc + Trade Smarter integration

LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.

Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.

The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.

Trade Smarter is a technology provider offering B2B solutions for the retail derivatives trading industry, as well as electronic trading platforms and CRM & Back Office systems. Leveraging the latest technologies and a unique user interface, allows you to easily implement the code on mobile and web applications around the world. TradeSmarter is currently based in Singapore, with research and development offices throughout Europe and the Middle East, as well as the Bangkok office.

TradeSmarter offers: FinTech solutions for Forex, CFD, CRM solution, White Label Solutions, MT4 / MT5 bridge providers, Risk Management, Development Companies and brokers tools. Borrowing from the social trading structure we have in the forex market, Tradesmarter has implemented a social trading engine on its white-label solutions. This feature allows traders to visualize the trade positions of other experienced traders, witness their trade decisions and decide which to copy on their own accounts so as to replicate a trader’s potential success.

With Trade Smarter You can sell your active option back to the broker just prior to the expiry time. This enables traders to lock in profit when their position is in-the-money and the outcome of the trade is not certain. It can also be used as a form of stop loss if their position is out-of-the-money and the perception is that the outcome is not going to change. Trade Smarter platforms now feature a hedging tool which allows for reverse trading as expiry times approach. You can invest the same amount in the opposite direction to your open positions. The investment amount, asset and expiry time are all the same and are based on the current asset price and payout.