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What is LiveChat Inc
LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.
Benefits of using LiveChat Inc
Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.
Why should I use LiveChat Inc
The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.
What is YMLP
YMLP is an email marketing software that allows you to manage, send & track your email newsletters. Thanks to its easy-to-use email newsletter builder, you can engage your audience by sending beautifully designed, fully responsive messages to your contacts.
Benefits of using YMLP
YMLP allows you to create unlimited opt-in forms, in order to collect more leads via your website. Moreover, you have the ability to manage your lists and contacts, send targeted emails using filters, and much more. The Google analytics integration enables you to track your email marketing results, monitoring opens, link clicks and bounces. With YMLP’s social integration, you can easily share your newsletters on social media and reach a wider audience to expand your brand.
Why should I use YMLP
If you work with a team, thanks to the multi-user access you can manage your email marketing with your employees and partners. By defining their right within the program, you’ll be able to, boost your team’s productivity while keeping your email marketing safe.