Connect Salesforce® to ClickSend SMS with LeadsBridge
In this article, you'll learn how to set up the bridge and connect Salesforce® to My CRM Example using LeadsBridge.
How to set up your bridge step-by-step tutorial
Before you start
- Head over to the left sidebar and click on the Create new Bridge green button
- You'll be taken to the first step of the bridge creation
Step 1: Choose the apps you want to connect
- Choose Salesforce® as the source for your bridge
- Choose ClickSend SMS as the destination for your bridge
- Click on the Continue button
- At this point you can choose a name for your bridge (this will only be visible inside LeadsBridge and you can also edit it later)
Step 2: Configure your Salesforce® with ClickSend SMS
Step 2.A: Setup your Salesforce® integration
- Click on Connect Salesforce®
- Click on Create new integration to connect your Salesforce® (or select an existing one from the dropdown if you already connected it)
- A popup wil be opened where you can authorize the Salesforce® integration
- Click on Authorize and you will be prompted to the Salesforce® authorization experience
- Here you will need to provide the info required and grant access to LeadsBridge
- Once done, you will be get back to LeadsBridge application
- You can choose a name for this Salesforce® and LeadsBridge integration (you can also edit it later)
- Once done, click on Continue button and you will get back to the bridge experience where you could choose additional integration settings
- Now that your Salesforce® is connected, you can continue with the set-up of your bridge
Step 2.B: Setup your ClickSend SMS integration
- Click on Connect ClickSend SMS
- Click on Create new integration to connect your ClickSend SMS (or select an existing one from the dropdown if you already connected it)
- A popup wil be opened where you can authorize the ClickSend SMS integration
- Fill API Username, API Password, Send SMS from, Lead Notifications to (Namephonenumber> or phonenumber) field to connect ClickSend SMS with LeadsBridge
- Click on the Authorize button
- You can choose a name for this ClickSend SMS and LeadsBridge integration (you can also edit it later)
- Once done, click on Continue button and you will get back to the bridge experience where you could choose additional integration settings
- Now that your ClickSend SMS is connected, you can continue with the set-up of your bridge
Step 2.C: Configuration details for ClickSend SMS
How to get API Username, API Password, Send SMS from, Lead Notifications to (Namephonenumber> or phonenumber)
Please follow these steps in order to find the API Username and API Password:
1. Log in to your ClickSend SMS account
2. Click on Dashboard>> Account
3. Add/Edit Subaccounts
4. Copy/Paste in the LeadsBridge's integration
1. Log in to your ClickSend SMS account
2. Click on Dashboard>> Account
3. Add/Edit Subaccounts
4. Copy/Paste in the LeadsBridge's integration
To fill out the other integration's field
1. In the "Reply-To," (Optional) field enter the email address that the leads will reply to.
2. Enter in the "Send SMS from" the phone number that sends the SMS - it should contain a maximum of 11 characters and no spaces.
3. In the "Lead Notifications to" field enter the phone number where do you want to send the leads; if you want to send an SMS to the lead’s phone number, enter the string @@phonenumber@@.
1. In the "Reply-To," (Optional) field enter the email address that the leads will reply to.
2. Enter in the "Send SMS from" the phone number that sends the SMS - it should contain a maximum of 11 characters and no spaces.
3. In the "Lead Notifications to" field enter the phone number where do you want to send the leads; if you want to send an SMS to the lead’s phone number, enter the string @@phonenumber@@.
Step 2.D: Email Receipt (Optional)
You may choose to receive an email receipt for each incoming lead.
- Type the address(es) where you'd like to receive the receipt
- You may also modify the Subject line of the email
Step 3: Fields Mapping
Here you'll be able to map your Salesforce® information with your ClickSend SMS fields.
- You will have ClickSend SMS fields on the left. Match the information you wish to pass align from Salesforce®
- Based on ClickSend SMS functionality, some fields might be required; if this is the case, you can identify those fields with a * (star), so be sure to map all them
- You can also use the functions to customize information like reformatting dates and times or modifying text, phone numbers and so on.
- You may leave blank the box of a field's information you don't want to send through. Clicking on the Show unmapped fields button you will have visibility on all the available fields still not mapped
Step 3.A: Leads Filter (Optional)
If you'd like you could add a filter for incoming leads. This filter will sync only leads that meet the configured conditions
- Click on the link Add Filter for Incoming Leads on the top left
- A popup wil be opened where you can configure the filter
- You can define a series of condition to filter the leads. The lead will be synced only when all the conditions will be met
- Once finished, click the Save Changes button to switch back to the Fields Mapping to continue with the bridge configuration
Step 3.B Test Connection (Optional)
Once you’ve mapped all the fields that you need, if available, you can run a test of your connection by clicking on the Test Connection button.
Step 4: Save and Publish
- Click on the Save and publish button
Congratulations! Now your bridge is up and running
Do you need help?
Here some additional resources:
- Salesforce® documentation page and common questions
- ClickSend SMS documentation page and common questions
- LeadsBridge KNOWLEDGE BASE
- Contact support from your account clicking on the top right Support button
