Connect Smartsupp to Salesforce® with LeadsBridge

In this article, you'll learn how to set up the bridge and connect Smartsupp to My CRM Example using LeadsBridge.

How to set up your bridge step-by-step tutorial

Before you start

Head over to the left sidebar and click on the Create new Bridge green button
You'll be taken to the first step of the bridge creation

Step 1: Choose the apps you want to connect

Choose Smartsupp as the source for your bridge
Choose Salesforce® as the destination for your bridge
Click on the Continue button
At this point you can choose a name for your bridge (this will only be visible inside LeadsBridge and you can also edit it later)

Step 2: Configure your Smartsupp with Salesforce®

Step 2.A: Setup your Smartsupp integration

Click on Connect Smartsupp
Click on Create new integration to connect your Smartsupp (or select an existing one from the dropdown if you already connected it)
A popup wil be opened where you can authorize the Smartsupp integration
Fill Access Token field to connect Smartsupp with LeadsBridge
Click on the Authorize button
You can choose a name for this Smartsupp and LeadsBridge integration (you can also edit it later)
Once done, click on Continue button and you will get back to the bridge experience where you could choose additional integration settings
Now that your Smartsupp is connected, you can continue with the set-up of your bridge

Step 2.B: Configuration details for Smartsupp

How to get Access Token

In order to get you Access Token you should request it to Smartsupp support (support@smartsupp.com).

Notice that only Standard and Pro Smartsupp accounts can request an Access Token.

For further information see: https://docs.smartsupp.com/rest-api/get-started/

Step 2.C: Setup your Salesforce® integration

Click on Connect Salesforce®
Click on Create new integration to connect your Salesforce® (or select an existing one from the dropdown if you already connected it)
A popup wil be opened where you can authorize the Salesforce® integration
Click on Authorize and you will be prompted to the Salesforce® authorization experience
Here you will need to provide the info required and grant access to LeadsBridge
Once done, you will be get back to LeadsBridge application
You can choose a name for this Salesforce® and LeadsBridge integration (you can also edit it later)
Once done, click on Continue button and you will get back to the bridge experience where you could choose additional integration settings
Now that your Salesforce® is connected, you can continue with the set-up of your bridge

Step 2.D: Email Receipt (Optional)

You may choose to receive an email receipt for each incoming lead.

Type the address(es) where you'd like to receive the receipt
You may also modify the Subject line of the email

Step 3: Fields Mapping

Here you'll be able to map your Smartsupp information with your Salesforce® fields.

You will have Salesforce® fields on the left. Match the information you wish to pass align from Smartsupp
Based on Salesforce® functionality, some fields might be required; if this is the case, you can identify those fields with a * (star), so be sure to map all them
You can also use the functions to customize information like reformatting dates and times or modifying text, phone numbers and so on.
You may leave blank the box of a field's information you don't want to send through. Clicking on the Show unmapped fields button you will have visibility on all the available fields still not mapped

Step 3.A: Leads Filter (Optional)

If you'd like you could add a filter for incoming leads. This filter will sync only leads that meet the configured conditions

Click on the link Add Filter for Incoming Leads on the top left
A popup wil be opened where you can configure the filter
You can define a series of condition to filter the leads. The lead will be synced only when all the conditions will be met
Once finished, click the Save Changes button to switch back to the Fields Mapping to continue with the bridge configuration

Step 3.B Test Connection (Optional)

Once you’ve mapped all the fields that you need, if available, you can run a test of your connection by clicking on the Test Connection button.

Step 4: Save and Publish

Click on the Save and publish button

Congratulations! Now your bridge is up and running

Do you need help?

Here some additional resources:

Smartsupp documentation page and common questions
Salesforce® documentation page and common questions
LeadsBridge KNOWLEDGE BASE
Contact support from your account clicking on the top right Support button

How to connect Smartsupp with Salesforce®