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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is ClickDimensions
ClickDimensions is a top-performing Email Marketing & Marketing Automation software for Microsoft Dynamics 365/CRM.
Benefits of using ClickDimensions
This software enables marketers to create emails, web forms, surveys, nurture campaigns and other marketing activities using an intuitive drag-and-drop interface. Users can access to ClickDimensions through Microsoft Dynamics 365, and they can store data in the CRM database.
Why should I use ClickDimensions
CRM allows you to automate your email marketing campaigns using a simple and intuitive Campaign Automation Builder. ClickDimensions’ users receive help, training and support with no additional cost, in order to get the most out of their marketing efforts. ClickDimensions allows you to create web forms in order to acquire more leads and customers. Track and analyze your growth through built-in, advanced tracking and reporting tools provided by the software. Customize your campaigns and assign scores to your leads. Create segments of your lists and increase conversions with email marketing.
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