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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Dealer Lead Track
Dealer Lead Track is a Customer relationship management tool (CRM) specifically designed for car dealers of any size.
Benefits of using Dealer Lead Track
Dealer Lead Track provides a simple and effective web-based CRM - Internet lead management system, that car dealers can use in order to bring new leads to their businesses and follow up them through your entire sales process. From initial contact to the sale, Dealer Lead Track help you manage your prospective clients, by understanding their needs and distributing them to the right members of your sales team. The entire process is made easy. Assigning leads to your staff members requires you just one click.
Why should I use Dealer Lead Track
With Dealer Lead Track you can maximize your marketing effort while focusing on what matters for your business, by setting up automatic email marketing campaigns to your customers, autoresponders, calendar reminders and much more. Moreover, Dealer Lead Track provides you reports and analysis tools about the sales staff activity and advertising results, which helps you understand strength points and weaknesses of your sales processes.
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