Streamline your data management process with the LiveAgent + DealerSocket integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Dealer Socket is an automotive software solution that allows car dealers and automotive business teams to manage sales opportunities better. The tools offered by Dealer Socket provide sales and marketing team members to use the most advanced communication tools to build the most efficient campaigns through all your marketing channels.

Thanks to DealerSocket's CRM and product suite, car dealers can automate their entire sales process. The CRM enables you to manage the whole lifecycle of your customers, from lead generation to retention. Dealer Socket’s CRM is specifically designed to automate follow up with leads and customers, tracking their interaction with your brand and analyzing your results.

Thanks to CRM’s tracking tools, your marketing can be analyzed and grow in terms of efficiency and ROI. However, Dealer Socket’s CRM uses the smartest technology to manage all phone, web, and walk-in traffic, establishing long-lasting relationships with your clients through the most suitable device.