Streamline your data management process with the LiveAgent + HigherGear integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

HigherGear is a CRM designed to help you to increase and optimize your dealership's selling process, in order to close more deals. HigherGear is different than other CRMs, because it’s build around car dealers’ needs. Easy interface HigherGear provides a user friendly interface that allows car dealers and their teams to focus on their clients.

Such interface gives you an overview of your sales processes, in order to understand what works and what not. Manage your team’s work Your sales processes involve your entire team.

With HigherGear you can manage your team members’ job, giving them the ability to be productive and connected with prospective clients. Track your results HigherGear is designed to help you reach your goals. For this reason, you can easily track your results using the most advanced reporting tools (which are always up-to-date). By tracking more, you’ll bring back more, without losing a single opportunity. Logo: http://www.onecommand.com/what-we-do-auto/highergear-crm