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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Maropost
Maropost is a marketing software and sales cloud platform designed for companies who need to manage their email marketing in an all-in-one solution. Maropost is a product specifically built around enterprise-grade companies needs. However, you don’t need to hire a developer to manage your contacts, because Maropost is an easy-to-use software, build for efficiency.
Benefits of using Maropost
With Maropost you can install webforms on your website and create beautifully designed, high converting landing pages to increase your leads and subscribers. Automatic Email marketing Send automatic email marketing campaigns to your leads and increase engagement and sales.
Why should I use Maropost
Track your marketing success using built-in analytics tools. Maropost allows you to easily test and optimize your emails, in order to find out what works and what doesn’t. Thanks to these tools, improving your marketing is easier than ever, Marketing automation With Maropost you can use triggers to create customized journeys for your contacts’ list, based on how they respond and behave with your campaigns.
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lists with LiveAgent
lists with LiveAgent
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