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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is SendLane
Sendlane is an email marketing automation designed for small business and enterprises that want to grow their business by creating email marketing campaigns that work. Sendlane, in fact, enables you to customize the users experience, by addressing your audience with the most relevant and engaging content. By doing so, you’ll be able to increase conversions by making the right offers to the people within your lists.
Benefits of using SendLane
With Sendlane you can easy set up and send newsletters and email sequences that convert. In fact, thanks to behavioral data, you can automate your entire marketing without effort and maximize your marketing performances. By tracking opens, clicks and conversions, you can improve your results with data in hand.
Why should I use SendLane
Sendlane helps you increase your mailing list. You can create beautifully designed, professional landing pages within minutes, using templates that you can modify with a simple drag and drop system. Sendlane is a complete email marketing suite, that allows you to manage your email marketing and take the most out of your campaigns.
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