Streamline your data management process with the LiveAgent + WhatCounts integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

WhatCounts is an email marketing company that helps you drive more sales and revenue from your emails. WhatCounts provides services and tools you need to engage your audience and run email marketing campaigns that convert a cold audience into clients, multiple times. WhatCounts helps business of any size. From small businesses to enterprises, WhatCounts offers customized plans and services that fit for your needs.

WhatCounts’ platform enables you to follow up your clients by building automated campaigns that reach timely and personally your audience. Moreover, thanks to marketing automation you have the ability to segmentate your audience based on their preferences and behaviors. You can simply set up triggers, and WhatCounts’ platform will send the most relevant message to your contacts’ base, with the goal of increase conversion rates.

WhatCounts help you increase your marketing skills thanks to weekly resources, webinars, newsletters, full of tips and strategy that will transform you into an email marketing super-hero! But WhatCounts is not only an email marketing platform. By partnering with WhatCounts, you’ll also have the chance to get dedicated support form an account manager, who will make sure you’ll be able to take the most out of your email marketing efforts.