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What is LiveChat Inc
LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.
Benefits of using LiveChat Inc
Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.
Why should I use LiveChat Inc
The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.
What is Activix CRM
Activix CRM is a Customer Relationship Management software designed to help you connect with your leads and clients in order to move them through your sales pipeline. Based on solid automotive experience, Activix CRM is setting industry standards for phone calls and online applications.
Benefits of using Activix CRM
Through the PerfecTel and PerfecWeb divisions, Activix CRM offers innovative training and assessment solutions and management tools that significantly increase the results of incoming and outgoing calls and online requests. Thanks to its unique approach to continuous training and assessment, Activix allows you to integrate all sales steps, techniques and customer service to maintain long-term gains. It also maximizes the potential of your customer contacts by increasing the performance of your employees and reaching the highest levels.
Why should I use Activix CRM
Thanks to this system you can quickly increase customer satisfaction and profitability. Activix also offers the implementation of software and customized solutions for customer contact management (CRM).
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