Streamline your data management process with the LiveChat Inc + D2C Media integration

LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.

Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.

The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.

D2C Media is an automotive dealer web solution based in Canada, which allows you to increase your leads and close more deals.

With D2C Media you can start collecting leads online and attract more visitors by building your dealer website, thanks to organic SEO, marketing automation and opt-in forms. D2C Media also enables you to effectively manage your customers’ base, thanks to a simple and advanced CRM tool specifically designed for your type of business. The CRM is fully integrated with your DMS, and you can sync it with your existing email accounts, in order to import your entire contacts’ base. Thanks to marketing automation, you can define your assignment rules in order to distribute your leads and make it easy for your partners and team members to properly follow up a prospect.

D2C Media is extremely easy to use, so your entire team can take the most out of it. For example, you can easily set up and send responsive emails by using pre-made templates, customized for your brand. Moreover, insights and reporting tools enable you to track your results, optimize your workflow, and take the most out of your marketing efforts.