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What is LiveChat Inc
LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.
Benefits of using LiveChat Inc
Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.
Why should I use LiveChat Inc
The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.
What is DealerPeak
Dealer Peack is an all-in-one platform for automotive businesses which allows you to manage your CRM software.
Benefits of using DealerPeak
Dealer Peack includes an advanced CRM software designed to grow your car dealership business effortlessly. Follow up your leads, create your own customers’ data-base just scanning a driver’s license. Desking The desking tool is designed to manage and track every deal change, presentation to the customer or negotiation. Thanks to a single-screen desking, you’ll get an accurate overview of your tasks.
Why should I use DealerPeak
Website Dealer Peack enables you to create your own, beautiful website without coding. By using an advanced content management system, raising your brand online will be easy and fast. Inventory Create your inventory based on your preferences and, more importantly, the specific needs of your clients. The inventory allows you to show your best deals for your customers. Track results Analyze the workflows and track the progress of each deal. Use custom workflows to enable your employees to work smarter and faster. OEM certified With Dealer Peack you can automatically import the most important DMS data, including sales, service repair orders, and inventory.
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