Streamline your data management process with the LiveChat Inc + ProMax integration

LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.

Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.

The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.

ProMax is a stream-lined, fully integrated web-based program that can manage every aspect of your operation, from desk to CRM, inventory management, and much more. ProMax software is designed to give your dealership a competitive edge in a demanding market place.

This tool provides dealers groundbreaking and innovative features and tools in Desking, F&I, CRM and cost-effective lead generation designed to increase your sales and grosses while at the same time reducing your expenses. If you want to sell more cars and improve your business, ProMax is what you want. The comprehensive collection of web-based CRM & ILM tools ensure you make the most of all your advertising, leads, prospect and customer databases for maximum ROI and Showroom traffic.

ProMax offers a live call tracking system that will allow you to track with precision the effectiveness of each advertising source your dealership uses. Moreover, ProMax offers a variety of useful standard reports, as well as the ability to easily create custom reports. These reports allow you to inspect what you expect efficiently and effectively.