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What is LiveChat Inc
LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.
Benefits of using LiveChat Inc
Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.
Why should I use LiveChat Inc
The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.
What is Salesmate
Salesmate is a CRM software that assists companies in converting leads into customers. The platform is simple and easy to use and can be customized by each team salesperson.
Benefits of using Salesmate
With Salesmate, sales teams can effectively manage their pipeline and save time in all aspects of their work processes. The assistance of the platform allows them to acquire leads with less effort. In addition, Salesmate automates parts of the workflow so that the sales team takes more time to engage potential customers than to manage data.
Why should I use Salesmate
Finally, Salesmate ensures that companies do not lose track of their qualified leads. The software informs the sales team that a potential customer has not been followed, this procedure is used to make sure that all leads are constantly involved. In addition, it allows companies to maintain valuable contacts and maintain communications with them.