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What is LiveChat Inc
LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.
Benefits of using LiveChat Inc
Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.
Why should I use LiveChat Inc
The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.
What is SendinBlue
SendInBlue is a marketing solution for your email marketing, newsletters and SMS campaigns, designed to communicate with your customers’ database and increase conversions. Thanks to its powerful marketing tools, SendInBlue allows you to easily create and send emails to your customers and analyze your results. Moreover, you can take the most out of your marketing efforts with automation.
Benefits of using SendinBlue
SendInBlue allows you to segmentate your audience and reach them with the right offers. By doing so, you’ll be able to make more sales, without effort. You just need to define the automation rules, and the software will do the rest.
Why should I use SendinBlue
Unlike other marketing automation platforms, SendInBlue is easy to use. The newsletter’s editor allows you to create responsive and beautifully designed emails from scratch. Whenever you need help, SendInBlue provides to its customers personalized email and phone assistance to help you. You can easily integrate SendInBlue with your marketing tools within minutes through API, the Wordpress plugin and the other integrations from SendInBlue partners.