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Generate more leads with the LiveChat Inc + Velocify (HTML) integration
LiveChat Inc / Velocify (HTML)
Integrations

Generate more leads with the LiveChat Inc + Velocify (HTML) integration

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Quick summary of LiveChat Inc

LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.

Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.

The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.

Quick summary of Velocify (HTML)

Velocify is a web-based CRM application designed to let you control and evaluate high levels of sales and organize all data into one CRM platform. Velocify automates your sales management, lead management, sales enablement, and customer relationship management in just one user-friendly solution.

Velocify monitors all lead generation and sales actions to further increase maximum conversion rates as well as ensure detailed and accurate revenue reports that can be customized in real-time. The sales algorithm within the tool’s application automatically allocates gives leads to specific team members and will notify your employees via email or SMS.

The management platform is integratable completely with Salesforce, gives you a free smartphone application for your field representatives and managers to monitor sales leads or activities, and is also integrated with a Dial-IQ system giving your sales teams quick mobile access to new leads.


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