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What is LiveChat Inc
LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.
Benefits of using LiveChat Inc
Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.
Why should I use LiveChat Inc
The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.
What is Velocify
Velocify is a sales software that allows you to improve your sales team productivity and achieve your business goals faster. With Velocify, you can easily manage your leads and clients to close more deals and sales by optimizing your entire sales process. Velocify offers a wide range of tools and services designed to satisfy all your business’ needs.
Benefits of using Velocify
Velocify pulse helps your sales teams respond quickly and adequately when needed, connecting everyone who works within your business environment to the right team member and distributing the leads. With Velocity Pulse, it’s easier to follow up with your new prospects and connect with them at the right timing, which is necessary to improve your sales team performances.
Why should I use Velocify
Velocify Lead Managemen allows you to increase your lead conversion rates by managing incoming leads and optimizing the sales team’s workflow. Velocity engages for those who run retail or purchase mortgage businesses to help you managing referral partnerships. Velocify Dial-IQ is a sales dialer that helps sales reps be more productive, drive more conversions, and close more deals.
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