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What is LiveChat Inc
LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.
Benefits of using LiveChat Inc
Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.
Why should I use LiveChat Inc
The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.
What is VinSolutions
VinSolutions is a customer relationship management platform specifically designed for automotive businesses. Thanks to this software, you can connect with your audience, engage your leads and increase your sales volume. With VinSolutions, the car-buying process is made simple. The CRM, in fact, allows you to get the data you need to address the potential clients in perfect timing, with the right follow up.
Benefits of using VinSolutions
Moreover, you can bring your customers back to your dealership, by setting up one or more follow up campaigns that nurture them and increase your customers lifetime value. By doing so, you’ll be able to make more sales and offer your services, while maintaining a great relationship with your clients.
Why should I use VinSolutions
VinSolutions Connect CRM boosts the productivity of your entire team, by monitoring your sales staff activity and assigning them the right tasks. Moreover, the CRM allows you to segmentate your customers’ database and personalize their experience, focusing on their specific needs and desires.
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