Generate more leads with the Desk + Firepoint integration

Desk is a salesforce customer support software designed to help small businesses help and connect with their customers, in order to make them happy and satisfied. Desk is a Salesforce tool that empowers your ability to provide a quick and efficient support to your audience. Thanks to its out-of-the-box support tool, you can easily and successfully manage every case and make better decisions, by bringing all your data in one place and get the insights you need to grow your business.

Desk is designed as a scalable tool, in order to let you focus on what matters for your business. By sharing you knowledge on a self-service site, you’ll help customers help themselves, allowing them to find what they need without effort. Moreover, Desk help you scale your entire business as you grow, thanks to detailed overviews of your customers base. In order to take the most out of your desk account, you can integrate it with your favorite business tool, to improve email marketing, social media marketing and increase your sales volume.

Desk works on mobile, and it allows you and your team members to help customers wherever you are, respond to customer requests, and collaborate together with your team. Its simple and intuitive interface allows agents support customers without technical obstacles. Reporting and analytics tool let you get the answers you need about your supporting performance, customer satisfaction and much more, thanks to advanced and detailed business insights accessible from everywhere.

Firepoint is an all-in-one solution for real estate agents and teams, that allows you to understand behaviors and profiles of your leads, in order to make more sales. Nowadays, in order to run a successful real estate business and generate more clients, you definitely need to get data. That’s exactly what makes Firepoint different than other solutions. With Firepoint, in fact, you have the ability to understand exactly what your leads do on your website, which pages see.

Once the leads come in, you or your team can properly and timely follow up them via email and phone. Firepoints allows you to track your incoming leads sources and calculate the ROI of your campaigns. Moreover, FirePoint enables you to optimize your sales process and empower the work of your entire team, by assigning tasks, distributing leads and sharing calendars and deadlines.

All these functions are available on just one intuitive web-hosted platform, with allows you to have your entire business under control 24/7. Thanks to the mobile app, you can access to FirePoint wherever you are, also with your mobile phone.