Streamline your data management process with the Kayako + Zoho CRM integration

Kayako is a leading help desk and customer service software for businesses and enterprises. The platform unifies your email, social, and live chat conversations together in just one place, making it simple to connect with your audience and provide first-class customer service. Moreover, Kayako helps customer support teams be more productive and improve customer loyalty, by offering a quick, simple and effective support, because the help desk software is specifically designed for modern businesses who want to grow personal customer relationships.

Traditional help desks miss very important features that make unhappy and frustrated customers and team members. With Kayako, everything in managed in one place, so there’s no risk to leave unreplied messages. Employees, managers and team members have the entire business under control, 24/7, and they can easily pick up a ticket or delegate.

Customer support teams need a well-organized, collaborated workspace. Kayako provides team members the ability to send and receive emails through a simple, shared inbox. Moreover, through the live chat, you can engage your customers and respond in real-time to their inquiries, in order to drive more sales. Kayako allows you to see real-time customer activity, in order to offer a tailored, faster and helpful support.

Zoho CRM is a customer relationship management software that enables you to grow your business by managing your contacts’ base effectively and without effort. Zoho CRM helps you increase your sales volume, empower your marketing and support your clients. By reaching your audience in perfect timing, engaging them across multiple channels and showing them the most relevant content and offers, Zoho CRM allows you to sell smarter and faster.

With Zoho CRM you can create automated follow-ups to your leads. Thanks to automation rules, you are able to segment your audience and make the right decisions. Zoho CRM empowers your entire sales team, helping them be more productive and organized. By creating sustainable workflows that motivate the employees you can, at the same time, track the sales performances and identify what works and what doesn’t.

Thanks to the advanced CRM analytics, you have your business under control, understand trends, churn rates and much more. Zoho CRM integrates with the most used tools for businesses, including Microsoft Outlook, Google Apps, Twitter, Facebook, just to name a few.