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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is elead
elead is a CRM platform designed for automotive retail industries and car dealerships of all sizes. Flexible, robust, and easy to use, the platform is ideal for automotive dealer groups and franchised and independent dealership retailers. This tool aims to help automotive shops and car dealers increase their sales and maximize their profits by enabling them to provide customers with great buying experiences. elead makes the process of purchasing cars and requesting services convenient and efficient by allowing customers to do it from their mobile devices. The software enables users to provide all the information that their customers need, so they will be able to buy cars that fit their lifestyle, personality, and user preference. Furthermore, elead offers data mining features, which allow users to utilize third-party data and other online resources that will help them search for sales and lease opportunities.
Benefits of using elead
The CRM platform helps users evaluate their cars to offer a competitive advantage on the market. elead also provides the possibility of directing leads from different communication channels, so that users can apply the most suitable follow-up for their requests, instantaneous in the short or long term. Users will also be able to respond quickly to their contacts. As for the functionality of this software, one of the most important of elead is the ability to contact its customers immediately. Through the help of the platform's data mining technology, users will be able to quickly identify these customers and launch service marketing campaigns to reach them.
Why should I use elead
elead also offers an Internet lead management feature that works with the platform's car inventory tools and mobile sales app. With this feature, users will be able to send vehicle information, electronic brochures, and photos to their customers and leads. They can do this quickly because the platform allows them to access their inventory of new and used cars easily.
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