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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Google Forms
Google Forms is a free tool that enables you to collect and organize information online. Google Forms are generally used to create quizzes and surveys, yet if you are a marketer or a business owner, there are many ways this tool can serve you.
Benefits of using Google Forms
Google Forms boasts many benefits. First of all, it is a free online tool that allows you to gather information and efficiently. With Google forms, you will be able to create surveys in a few minutes to ask your customers or collaborators for information about your products or services. But that's not all because by integrating Google Forms with other platforms, you can use it to collect names, e-mails, phone numbers, to increase your subscribers for newsletters and marketing campaigns. When you collect enough data, Google Forms allows you to organize the information you need in the way that's right for you, quickly and easily.
Why should I use Google Forms
Using Google Forms, you will be able to analyze your data with real-time graphs, with the ability to export them to Google sheets. Google Forms allows you to customize the forms following the image standards of your brand. Also, using Google Forms, you'll have the possibility of acquiring data, and you can allow your team members, colleagues, and friends to create new surveys, collect analysis of the results.
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