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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Octopus
Octopus Media is a platform designed to improve businesses through the most modern marketing tools and strategies you can find online, in order to build your online presence (CMS), your ecommerce, manage your customers’ base (CRM), and much more.
Benefits of using Octopus
Octopus CRM allows you to manage the relationships with your customers, in order to increase your sales volume.Today’s markets are highly competitive, and if your business wants to stand out from the crowd, you need to properly interact with you contacts’ base, timely and effectively.
Why should I use Octopus
Thanks to Octopus CRM, you are able to engage your audience in the right way, without missing a single business opportunity, with the aim to improve your conversion rates. Octopus in fact, enables you to properly follow up your prospective clients when they show an interest in your products and services. Thanks to Octopus CRM you can understand your customers’ needs and show them exactly the most relevant offers for them. Thanks to its analysis tools and insights on your sales and marketing activity, you’ll be able to improve your business’ performances and boost your team’s productivity.
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forms with LiveAgent
forms with LiveAgent
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