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What is LiveChat Inc
LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.
Benefits of using LiveChat Inc
Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.
Why should I use LiveChat Inc
The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.
What is Maropost
Maropost is a marketing software and sales cloud platform designed for companies who need to manage their email marketing in an all-in-one solution. Maropost is a product specifically built around enterprise-grade companies needs. However, you don’t need to hire a developer to manage your contacts, because Maropost is an easy-to-use software, build for efficiency.
Benefits of using Maropost
With Maropost you can install webforms on your website and create beautifully designed, high converting landing pages to increase your leads and subscribers. Automatic Email marketing Send automatic email marketing campaigns to your leads and increase engagement and sales.
Why should I use Maropost
Track your marketing success using built-in analytics tools. Maropost allows you to easily test and optimize your emails, in order to find out what works and what doesn’t. Thanks to these tools, improving your marketing is easier than ever, Marketing automation With Maropost you can use triggers to create customized journeys for your contacts’ list, based on how they respond and behave with your campaigns.